Returns


For any kind of return, please contact us for at return number, as stated below.

 

Please note that rêve vert does not pay for return postage, but we have made it easy for you to print your return label via below mentioned link or via link in Customer service - Only for postage in Denmark

Print return label here 

 

If you want to cancel your purchase (Right of cancellation) / Return:

You have the right to cancel your order within 14 days when you shop at rêve vert. Please note that return is at your own expense.

You must, within 14 days after receiving your purchase, notify us that you wish to cancel your order. It is up to you to document your wish to cancel in time. It’s only possible to contact rêve vert via mail send to shipping@revevert.dk. In you your mail concerning cancellation, you’re clearly to state you want to use your right of cancellation. Rêve vert will afterwards reply with a return number, which is to be included with the returned items together with your delivery note.

You cannot cancel an order just by refusing to accept delivery.

The items are to be returned in perfect condition and return shipping is at your own risk and cost. rêve vert will not compensate items lost or damaged during return shipping

Your payment will be paid back to the credit card used upon ordering, as soon as we receive your return item. Please allow 3-5 workdays for the refund to enter your account.

Cost for return freight i Denamrk:
Return Denmark DKK 49,- 

Returns from Europe and outside, unfortunately we can not offer a return label service.

If you change your mind about your purchase, the goods should be sent to below:

rêve vert 
C/O Abildgaard-Roope 
Fredensvej 37A, 2
DK-2920 Charlottenlund 
Ref: "ISSUED RETURN NUMBER"

 

What should I return?

You must include a copy of the delivery note and return number. Please note – we do not accept packages that are sent COD.

 

What if there is something wrong with my purchase?

Regulations concerning defective goods can be found in the Danish Sale of Goods Act and apply to all goods purchased at rêve vert.

When you shop at www.revevert.dk you automatically have a 24 month warranty. This means that you can either have a defective item repaired, exchanged, or you can get your money back or a reduction of the price, all depending on the actual situation. If the item is no longer in stock you will be offered a refund.

It is, however, necessary that the claim is warranted, and that the defect is not the result of improper usage of the product, unauthorized intervention or other damaging or inappropriate behavior.

How quickly must I make my claim?
You must file your claim within a “reasonable amount of time” after you discovered that an item was defective. If you make your claim within 2 months following the discovery of the defect, your claim will always be “in time” (assuming that you have made your claim at the latest 24 months after the purchase).

We refund reasonable shipping costs.
If the claim is legitimate, we will naturally refund any reasonable shipping costs.

Please note we do NOT accept returns which have not been issued a return number by contacting shipping@revevert.dk.

The goods must be sent to:

rêve vert
C/O Abildgaard-Roope
Fredensvej 37A, 2
DK-2920 Charlottenlund

Ref: "ISSUED RETURN NUMBER" 

We need the following information when you return an item to us:

When you return an item, please tell us what the problem is and include as many details as possible. 

Please note – we do not accept packages that are sent COD or by other similar methods of delivery.

Remember that the goods must be returned in proper packaging and remember to get a receipt when you send the item so we can refund your shipping costs.

 

 

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